DELIVERIES, RETURNS & REFUNDS



Online and mail order purchases

Willis & Gambier Payment Terms

  1. Willis & Gambier accept payment via Direct Bank Transfer, Debit/Credit Card, Paypal or Cheque.
  2. Willis & Gambier will not process your order any further until customer funds are cleared in our account.
  3. Willis & Gambier DO NOT accept American Express as payment.

Willis & Gambier Delivery Terms

Delivery is currently fulfilled by Willis & Gambier in most circumstances, in peak periods an authorised, third party of equal standard may be used to mainland UK address only.

Deliveries to Northern Ireland are included within prices quoted, for deliveries to the Republic of Ireland a charge of £100 will automatically be added at the checkout stage.

For all other OFF SHORE or SCOTTISH HIGHLANDS deliveries, please contact the Sales Office directly on 01733 318400. Additional charges may occur depending on location or we may need to deliver to a mainland depot.

When will I get delivery?

Delivery lead-time is between 3-6 weeks from payment receipt.

Standard Delivery

  1. Free Delivery To UK Addresses only
  2. Door Step drop delivery service only
  3. Delivery lead-time estimated up to 6 weeks for UK Mainland addresses only
  4. Delivery lead-time estimated at up to 8 weeks for any off shore addresses.
  5. Customer will receive a phone call to book in delivery from Willis & Gambier.
  6. Delivery is available Tuesday – Saturday and is subject to Willis and Gambier’s Routing System and can not be specified by the customer.
  7. Delivery will only be made once payment has been cleared.

Product Assembly option

  1. Product Assembly Option is available at £42.00 per item to UK Addresses only.
  2. Furniture is fully assembled and placed in a room of choice by trained delivery staff.
  3. All packaging will be removed.
  4. Delivery lead-time estimated at up to 6 weeks for all UK mainland addresses.
  5. Delivery lead-time estimated at up to 8 weeks for any off shore addresses.
  6. Customer will receive a phone call to book in delivery from Willis & Gambier.
  7. Delivery is available Tuesday – Saturday and is subject to Willis and Gambier’s Routing System and can not be specified by the customer.
  8. Delivery will only be made once payment has been cleared.

Local Pick Up

  1. Free Collection.
  2. Pick up available Monday – Thursday between the hours of 9am -3.30pm.
  3. Contact our Sales Teams for Arrangement via email or telephone.
  4. Pick up will only be authorised once payment has been cleared.
  5. 24 Hours collection notice required.

Willis & Gambier Returns and Service Terms

We hope you will love your Willis & Gambier purchase, but if you find it unsuitable or you’re not entirely satisfied, please see below for our returns policies.

Returns Procedure

  1. Please notify us within 7 days of receipt of goods of your intention to return the product(s). Notification accepted by email and telephone.
  2. We ask that you return products to us unused, in its original packaging and packed exactly as received.
  3. Returned products must reach us within 28 days of delivery.
  4. Return Costs will not be covered by Willis & Gambier in the result of a return of non faulty goods.
  5. A re-stocking Fee of £110 will be charged to you the customer if you fail to accept delivery of goods on your accepted delivery day.
  6. Product money back guarantee is provided up to 7 days after item/s is received at Willis & Gambier.

Unsuitable Product Returns Procedure

  1. Should you decide you simply do not require the goods purchased, Willis & Gambier will accept the return back in its full packaging and in its original condition.
  2. Goods will be inspected upon return and a refund issued up to 7 days after receipt of the goods.
  3. In the case that Willis & Gambier have collected your unfaulty goods – The refund will be issued minus £100.00 collection charge.
  4. Should you choose to return by other means a full refund will be issued as above.
  5. Before placing an order, please check that all items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. Should your furniture not fit, a re-stocking fee of £110 will be charged.

Service Returns Procedure

  1. Faulty manufacturing defects will be replaced or rectified subject to Willis & Gambier’s agreement after reviewing the service issue/complaint.
  2. Returns costs are covered by Willis & Gambier on agreement of genuine manufacturing fault.
  3. Service complaints are to be notified to Willis & Gambier within 7 days of receipt of goods. Notification accepted by email and telephone.
  4. Refunds will be made with in 14 days of receipt of goods back to Willis & Gambier.
  5. Products to be returned to Willis & Gambier exactly as received in original packaging.

Willis & Gambier are unable to exchange or refund in the following instances:

  1. Items returned after 28 days.
  2. Items not returned in original packaging and packed as received.
  3. Faulty items not notified with 7 days of receipt of goods.
  4. Unwanted Products have been marked.

Willis & Gambier Product Images

Images are correct at the time of publication. Please note that colours and finishes are shown as a guide only. The company has a policy of continuous product development and reserves the right to change any product and specification on this site.


Willis & Gambier Outlet FAQ’s

Where do you deliver?
We can deliver anywhere within the UK mainland. Please ask for quotes for UK offshore destinations.

When will I get delivery?
Delivery lead-time is between 3-5 weeks from payment receipt.

Can I track my delivery?
Yes, we will send you an order acknowledgement number on your order confirmation track your delivery information with a phone call to the Sales Office.

How much is delivery?
Standard delivery is Free.

What is Product Assembly Option?
This is an upgraded delivery service which costs £42.00 per item and which offers delivery to your room of choice, assembly of the items and removal of all original packaging.

Can I collect my order from the warehouse?
Yes, if you would prefer to collect your order from our warehouse please request by email or telephone or alternatively select the Pick up option when purchasing your goods. 24Hours notification is required, and collection can only be made once your funds have been cleared.

Can I request a split delivery?
Split deliveries are not authorised by Willis & Gambier.

Are my cards details secure on your system?
Yes, your card details are completely secure. We are protected by Paypal.

Can I order over the phone?
Yes, to order over the phone please contact our Sales team on 01733 318400. Our Customer Service team is available from Monday – Friday 9am – 5pm.

Can I have a discount if I pay by cash?
Unfortunately we are unable to offer discounts for cash payments.

How can I check when a certain product is available?
Our website is constantly updated with current stock availability, you can check by calling our Customer Service team on 01733 318400.

Download